Privacy Notice

We are a data controller under the terms of the Data Protection Act 2018. We are registered with the Information Commissioner No: Z9419091. This Privacy Notice explains what Patient Personal Data the practice holds, why we hold and process it, who we share it with, and your rights and freedoms under the law.

Our Contact Details

  • Practice name and address: Lime Grove Dental Care Ltd, 2 Lime Grove Walk, Matlock, DE4 3FD
  • Practice telephone number:  01629 55645
  • Practice email:
  • Practice website:
  • Person responsible for Data Protection queries: Sue Ashton

What types of Patients’ Personal information do we hold?

The practice holds patients’ personal information in the following categories:

  • Name, identity, (e.g. date of birth) and contact details
  • Family details including anyone who may need to give consent for your care
  • Medical history, your GP’S details
  • Dental history, records of treatment provided, x-ray and photographs
  • Payment details and financial information in connection with your care
  • Correspondence relating to your care

Why we process Personal Data (what is the purpose?)

‘Process’ means we obtain, store, update and archive your information. Patients’ personal information is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment and the maintenance of accurate records.

What is the Lawful Basis for processing Personal Data?

The Law says we must tell you this: We hold patients’ Personal information because it is in our Legitimate Interest to do so. Without holding the information we cannot provide your care and treatment effectively.

What do we do with your information?

We can only share your information if it is done securely and it is necessary for us to do so.

  • Your personal information may be securely shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist, need laboratory work undertaken or need to consult with your doctor).Patient data may also be stored for back-up purposes with our computer software suppliers who may also store it securely.
  • We may also share your personal information securely to third parties where we are required by law or regulation to do so. This may include:
    • The General Dental Council
    • The Care Quality Commission
    • Dental Plans or insurers

How do we store your information?

Your information is stored securely at the practice in paper form and on protected computer systems. Computer information is backed up regularly and may be stored away from our premises.

We will keep your information for as long as you are having dental care and treatment from us or ask us to remind you or send you future appointments. Otherwise we will archive it (that is, store your information without processing it) for as long as guidelines advise which is fifteen years from your last contact with us or until you are age 25 if you are 16 and under, or age 26, if aged 17 when treatment finished.

What are your data protection rights?

Under data protection law have the right to:

  1. Be informed about the personal data we hold and why we hold it.
  2. Have a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner, without charge.
  3. Check the information we hold about you is correct and if not to make corrections.
  4. Have your data erased in certain circumstances.
  5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
  6. Tell us not to actively process or update your data in certain circumstances.

What if you are not happy or wish to raise a concern about our processing of your information?

You can complain in the first instance to our data controller officer, Sue Ashton and we will do our best to resolve the matter.

If this fails, you can complain to the Information Commissioner at: or by calling 0303 123   1113, or by writing to: The Information Commissioners’ Office, Wycliffe house, Water Lane, Wilmslow, Cheshire, SK95AF

Opt Out

Patient personal, confidential data is not used by Lime Grove Dental Care Ltd for purposes beyond their direct care e.g. research. If research or some other project is undertaken then individual consent must be given by the patient or an opt out option must be available.


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Site last updated 17.05.2022